ITIL® 4 Specialist Drive Stakeholder Value Course Overview

ITIL® 4 Specialist Drive Stakeholder Value certification explores the interactions between service providers and customers, and how these can be managed and improved to maximize stakeholder satisfaction. It deepens one’s understanding of how to convert demand into value through IT-enabled services. The certification is crucial in industries because it equips professionals with strategies to ensure that an organization effectively caters to diverse stakeholder needs, thereby enhancing overall business relationships. It is utilized to shape customer demand, specify requirements, and design services, as well as to manage user experiences, customer journeys, and relationships, which are integral in driving successful business outcomes and fostering customer engagement and satisfaction.

Course Prerequisites

Target Audience for ITIL® 4 Specialist Drive Stakeholder Value Certification Training

– Experienced IT professionals engaged in managing customer experience and relationship.
– Individuals keen on learning the theory and practice of driving stakeholder value creation.
– Various IT and business directors and managers, architects and officials.
– Digital service management staff looking to improve their ITIL® credentials.
– IT consultants seeking to specialize in stakeholder management strategies.

Why Choose APC for ITIL® 4 Specialist Drive Stakeholder Value Certification Training?

– Opportunity to learn from Certified Instructors.
– Helps to boost your career prospects in IT management.
– Offers customized training programs tailored to individual needs and pace.
– Provides destination training opportunities for wider exposure and practical experience.
– Affordable pricing making it a cost-effective learning solution.
– Recognized as one of the top training institutes globally.
– Offers flexible dates to suit individual schedules and time zones.
– Offers instructor-led online training, enabling learning from any location.
– Provides a wide range of ITIL® 4 courses, facilitating a comprehensive learning experience.
– Accredited training ensures quality and recognizes globally recognized qualification.

ITIL® 4 Specialist Drive Stakeholder Value Skills Measured

After completing the ITIL® 4 Specialist Drive Stakeholder Value certification training, individuals will gain skills in understanding and managing customer experiences, recognizing touchpoints and interfaces, identifying customer needs and channelizing feedback for improvement. They will gain expertise in co-creation of value, delivering services, shaping demand and customer journeys. They will also become proficient in utilizing ITIL practices to support customer journey, stakeholder relationships, service providers’ offerings and fostering stakeholder satisfaction.

Top Companies Hiring ITIL® 4 Specialist Drive Stakeholder Value Certified Professionals

Top companies like IBM, Accenture, and Capgemini are actively hiring ITIL® 4 Specialist – Drive Stakeholder Value certified professionals. These companies require these certified individuals for roles such as IT service management, project management, and service delivery management, which necessitate a deep understanding of driving stakeholder value.

Learning Objectives – What you will Learn in this ITIL® 4 Specialist Drive Stakeholder Value Course?

The learning objectives of ITIL® 4 Specialist Drive Stakeholder Value course are to understand how to convert demand into value through IT enabled services. The course aims to equip students with the knowledge and skills to start, sustain and continuously enhance relationships with stakeholders. Additionally, it focuses on shaping organization’s demand and conversing it into valuable outputs. Students will learn how to integrate different topics like SLA creation, customer journey mapping and influence of culture on service perception. The course also helps in understanding how to influence stakeholder expectations and ensuring stakeholder satisfaction.