ISO/IEC 20000 (ITSM) Lead Implementer Course Overview

The ISO 20000 Lead Implementer training from APC allows course participants to get acquire skills in providing support to an organization which implements and manages an IT Service Management System. You also get to learn ISO 20000 best practices to plan and implement ITSM processes: service delivery processes, planning and implementation of new and modified services, control processes, relationship management processes, release processes and problem resolution processes.

Course Prerequisites

Basic Computer Knowledge.

Upon Completion of this Course, you will accomplish following:

Understanding and implementing an IT Service Management System with respect to ISO 20000
Understanding and applying the approaches, concepts, methods, standards and techniques to effectively manage an ITSMS
Comprehending the inter-relationship between ITIL, ISO/IEC 20000-2:2005 and ISO/IEC 20000-1:2005
Recognizing the relationship between ISMS management processes and the need for compliance with requirements of various stakeholders in the organization
Gaining the expertise and ability for managing a team to implement and run the ISO 20000 standard
Acquiring the acumen and core skills required to advise an enterprise on the best practices for management of an IT Service Management System
Give an edge to your career with ISO certification training courses. Students can join the classes for ISO 20000 (ITSM) Lead Implementer Training Course at APC Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.